Tietosuojakäytäntö

Who we are

www.silverflame.eu is committed to protecting the privacy of its customers and users. Accordingly, we have established this Privacy Policy regarding the collection, use, disclosure, transmission and storage of customer data. Our activities on the Internet are in accordance with all relevant activities and the relevant legislation of the European Union and the laws of the Republic of Estonia.

Collection and use of personal data

Personal data are data that silverflame.eu collects in the performance of a contract concluded with a client or in order to communicate with him.

If you wish to purchase from us, you will be required to provide information including your name, billing address, shipping address, email address, phone number, credit card or payment details, and additional account information such as username and password. We use this information for the following purposes:

• sending you information about your account and order;
• responding to your inquiries, including refund requests and claims;
• payment processing and anti-fraud;
• creating your account in our store;
• compliance with legal requirements (for example, tax calculation);
• improving the assortment of our store;
• sending you promotional communications (if you agree to receive them).

When you create an account, we store your name, address, email and phone number so that we can automatically fill out the form when you place orders in the future.

We are required to continue to store certain information due to legal requirements. Thus, information about the order is stored with us for 7 years, in accordance with the rules of taxation and accounting. This information includes your name, email address, billing address, and shipping address.

Silsev OÜ (silverflame.eu) is the main processor of personal data, silverflame.eu transfers the personal data necessary for making payments to the authorized processor – Paysera. You can read the Paysera privacy policy by clicking on this link https://www.paysera.ee/v2/en-EE/legal/privacy-policy.

Payment

We accept payments via Paysera. When processing a payment, some of your data is transferred to Paysera. This includes information needed to process or complete a payment, such as the total purchase price and payment details.

IBAN: LT393500010015646498
SWIFT/BIC: EVIULT2VXXX
Bank: Paysera LT, UAB

Security

All personal data of the client that became known while visiting the online store silverflame.eu and making purchases are treated as confidential information. An encrypted data transmission channel with banks ensures the security of the buyer’s personal data and bank details.

HTTPS

silverflame.eu uses an SSL security certificate – a cryptographic protocol that implies a more secure connection. It uses asymmetric cryptography to authenticate exchange keys, symmetric encryption to maintain confidentiality, message authentication codes for message integrity.

Use of collected personal information

We collect personal information to inform customers about product news, campaigns and upcoming events. Customers who do not wish to be included in our newsletter list or to be notified of products that may be of interest to them can opt out of our audience at any time. We also use the collected personal data to deliver goods and fulfill obligations to the client.

In order to better serve customers, silverflame.eu may disclose information about individual users to a third party that provides services to silverflame.eu and is contractually required to maintain the confidentiality of the information provided. A third party is, for example, our partner, whose task is to transport the goods sold in the online store.

Collection of non-personal data 

We also collect non-personal data – data that cannot be directly linked to a specific person (gender, age, language preferences, location).
We may also collect information about the general activity of customers in our stores and on the website. This information is collected and used to provide customers with more useful information and to know which parts of the website, products and services are of most interest. In this Privacy Policy, aggregated data is treated as non-personal data.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You can find out more about our cookie policy by following this link https://silverflame.eu/cookie-policy/

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Change of collected personal data

Personal data collected to identify and contact the client can be viewed, modified and supplemented in the “Account” section of our website.
If the e-mail address (user ID of the silverflame.eu website) changes, please let us know, as the customer cannot change it.

Terms and changes of the Privacy Policy

By using our website or registering as a customer, you have read and agreed to these terms and conditions. We reserve the right to change the general terms and conditions of the privacy policy without notifying all customers separately.
If you have any questions or concerns about this privacy policy or data processing, please contact us at info@silverflame.eu